Privacy Policy

1. Introduction

Digitex LLC ("Digitex," "we," "us," or "our") operates the website located at godigitex.com and provides managed website services for small businesses. We are committed to protecting your privacy and being transparent about how we collect, use, store, and share your personal information.

This Privacy Policy applies to all information collected through our website, services, email communications, SMS/text messaging programs, phone calls, and any other interactions you have with Digitex. By using our services, submitting your information, or opting into our communications, you agree to the practices described in this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our services or provide us with your personal information.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you fill out a contact form, sign up for our services, request a consultation, or communicate with us in any way. This may include:

• Contact information: your full name, email address, phone number (including mobile phone number), and mailing address
• Business information: your business name, industry, website URL (if applicable), and description of your business and services
• Account information: billing address, payment method details, and subscription preferences
• Communications: the content of messages, emails, support requests, and any other correspondence you send to us
• Consent records: records of the consent you provide, including opt-in to receive SMS/text messages, the date, time, and method of consent

2.2 Information Collected Automatically

When you visit our website or interact with our services, we may automatically collect certain technical information, including:

• Device information: device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage data: pages visited, links clicked, time spent on pages, referring URLs, and navigation patterns
• Network information: IP address, approximate geographic location (city/region level), internet service provider, and connection type
• Cookies and tracking technologies: we use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with our website. See Section 8 for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including analytics providers, advertising networks, payment processors, and publicly available business directories. We may combine this information with other data we have collected about you.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve our website design, hosting, and management services
• Process transactions, send invoices, and manage your account and subscription
• Communicate with you about your account, services, updates, and changes to your website
• Send you promotional communications, including via SMS/text message, where you have provided your express consent
• Respond to your inquiries, support requests, and feedback
• Send service-related notifications such as appointment reminders, project updates, delivery confirmations, and billing alerts via SMS/text message
• Analyze usage patterns to improve our website, services, and user experience
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations, enforce our terms of service, and protect our rights

4. SMS/Text Messaging Policy

This section describes our practices related to SMS and text messaging communications in compliance with the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and applicable wireless carrier requirements for Application-to-Person (A2P) messaging.

4.1 Consent and Opt-In

By providing your mobile phone number and opting in to receive text messages from Digitex, you expressly consent to receive recurring automated SMS/MMS messages from or on behalf of Digitex at the phone number you provided. Consent is not a condition of purchasing any goods or services from Digitex.

You may opt in to receive text messages by:

• Submitting a form on our website that includes a clear disclosure and opt-in checkbox for SMS communications
• Texting a designated keyword (e.g., "START" or "JOIN") to our short code or phone number
• Providing verbal consent during a phone call (which we will document and retain)
• Signing a written or electronic agreement that includes SMS consent language

At the point of opt-in, you will be informed of the following before providing consent:

• The identity of the organization sending messages (Digitex LLC)
• The specific types of messages you will receive
• The frequency of messages
• That message and data rates may apply
• Clear instructions on how to opt out
• A link to this Privacy Policy and our Terms of Service

4.2 Types of Messages

Depending on your preferences and the nature of your relationship with Digitex, you may receive the following types of text messages:

• Transactional/Informational messages: project status updates, website launch notifications, service confirmations, appointment reminders, billing alerts, account notifications, and support communications
• Promotional/Marketing messages: special offers, discounts, new service announcements, newsletters, and other marketing content (only with your express prior written consent)

4.3 Message Frequency

Message frequency varies based on the nature of your interactions with us and your communication preferences. You may receive up to 10 messages per month for transactional communications and up to 8 messages per month for promotional communications. Actual frequency may be less depending on your account activity and preferences.

4.4 Message and Data Rates

Message and data rates may apply to any SMS/text messages sent or received. Digitex does not charge for sending text messages, but your mobile carrier may charge you for receiving texts or using data in accordance with your wireless plan. Check with your carrier for details on your plan.

4.5 Opt-Out / How to Stop Messages

You may opt out of receiving SMS/text messages from Digitex at any time by using any of the following methods:

• Reply STOP: text "STOP" to any message you receive from us. You will receive a one-time confirmation message acknowledging your opt-out request. No additional messages will be sent unless you re-subscribe.
• Email us: send an email to support@godigitex.com with the subject line "SMS Opt-Out" and include the phone number you wish to unsubscribe.

After opting out, you may still receive a single confirmation message. If you opted out by mistake or wish to re-subscribe, you can text "START" to our number or contact us directly.

4.6 Help and Support

For help with our SMS program, text "HELP" to any message you receive from us, or contact us at support@godigitex.com.

4.7 Carrier Disclaimer

Carriers (including but not limited to T-Mobile, AT&T, Verizon, and others) are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless carrier and network availability.

4.8 No Sharing of SMS Data with Third Parties

We will not sell, rent, lease, or share your phone number, opt-in status, or any information collected through our SMS/text messaging program with third parties or affiliates for their own marketing or promotional purposes. We may share this information with service providers who assist in delivering text messages on our behalf, but only to the extent necessary to operate the messaging program. These service providers are contractually bound to protect your information and may not use it for any other purpose.

4.9 Consent Records and Retention

We maintain records of your consent to receive SMS/text messages, including the date, time, method of consent, and the phone number provided. These records are retained for the duration of your participation in our messaging program and for a minimum of five (5) years after you opt out, or as otherwise required by law, to demonstrate compliance with the TCPA and other applicable regulations.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: we share information with trusted third-party vendors who perform services on our behalf, including web hosting, payment processing, email delivery, SMS/text message delivery, analytics, and customer support. These providers are contractually obligated to use your information only as necessary to provide their services to us and to maintain its confidentiality.
• Legal obligations: we may disclose your information if required to do so by law, regulation, legal process, or governmental request, including to comply with a subpoena, court order, or similar legal procedure.
• Protection of rights: we may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.
• Business transfers: in the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.
• With your consent: we may share your information for any other purpose with your explicit consent.

6. Data Security

We take reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols (HTTPS)
• Encryption of sensitive data at rest using industry-standard encryption algorithms
• Regular security assessments and vulnerability testing
• Access controls limiting employee access to personal data on a need-to-know basis
• Secure data storage with reputable cloud service providers
• Regular backups and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to implementing best practices to safeguard your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account data: retained for the duration of your service agreement and for up to three (3) years following termination of services
• SMS consent records: retained for a minimum of five (5) years after you opt out of the messaging program
• Transaction records: retained for up to seven (7) years as required by tax and financial regulations
• Communication logs: retained for up to two (2) years from the date of communication
• Analytics data: retained in aggregate, anonymized form indefinitely for business analysis purposes

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention procedures.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity on our website. Cookies are small data files stored on your device that help us improve our website, understand user behavior, and deliver relevant content.

Types of Cookies We Use

• Essential cookies: required for the basic functionality of our website, such as page navigation and access to secure areas
• Analytics cookies: help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics)
• Functional cookies: remember your preferences and settings to provide a more personalized experience
• Advertising cookies: used to deliver relevant advertisements and track the effectiveness of our ad campaigns

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking certain cookies may affect the functionality of our website.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access: request a copy of the personal information we hold about you
• Right to correction: request that we correct inaccurate or incomplete personal information
• Right to deletion: request that we delete your personal information, subject to certain legal exceptions
• Right to portability: request that we provide your personal information in a structured, commonly used, and machine-readable format
• Right to opt out: opt out of the sale or sharing of your personal information (note: we do not sell personal information)
• Right to non-discrimination: we will not discriminate against you for exercising any of your privacy rights

To exercise any of these rights, please contact us at support@godigitex.com. We will respond to your request within 30 days or as required by applicable law. We may ask you to verify your identity before processing your request.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of your personal information. To exercise these rights, contact us at support@godigitex.com.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by Digitex.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately at support@godigitex.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or our SMS/text messaging program, please contact us: